There are understandable reasons why you might have never given that much thought to your firm’s phone systems. You may have fared perfectly fine with your existing arrangements for years, or you might have presumed only the major corporations need to think much about having a sophisticated and scalable business phone infrastructure in place.

But of course, nothing stays the same forever. How many firms do you know that still use fax machines? Plus, your business may be growing, and you might be struggling to work out how to expand your company’s current phone system without incurring ridiculous costs.

If the above sounds like your situation, it’s time to look into modernizing your business phone system. But how do you go about it?

Don’t worry – it doesn’t have to be intimidating!

One reason why a lot of business owners don’t bother to look into upgrading their company’s phone systems until they can’t avoid doing so is the widespread perception that replacing or improving a business phone system is arduous and complicated.

And it’s true that in years past, internal telephone networks consisted of considerable amounts of hardware, cabling, and switchboards – and that’s without even accounting for maintenance. It was also precisely because of this sheer complexity and expense that only the large corporations could even afford such equipment.

The situation has changed a lot in recent years, though. In today’s age of refined fiber-optic technology, swift and efficient means of communication – such as email – have replaced many of those time-consuming and costly client calls.

As for those calls that do still have to take place, it’s now possible for those to happen over the Internet, too. Voice over Internet Protocol (VoIP) phone systems have become more widespread in recent years, as firms have used these cloud-based systems to quickly scale up (or down) their phone communications, boost efficiency, and lower costs.

A business VoIP phone system could be one of the best investments you make.

One of the most urgent reasons why any responsible business owner should look to adopt a VoIP phone system is the fact that BT is in the process of closing down all of its traditional Public Switched Telephone Network (PSTN) services and moving to completely VoIP-based infrastructure by 2025.

So, VoIP isn’t merely trendy – it’s the future. But there’s also the fact that in the wider world, in and out of work, we don’t communicate like we used to. As Ofcom has observed, while recent research has shown that about eight in 10 UK households (81%) have landline service, many of us now use our mobile phones as our primary method for making and receiving calls.

This pattern of changed behavior would dovetail nicely with your decision as a business owner to invest in a VoIP phone system like that offered by Planet Numbers, given the option that it gives you to integrate your team’s mobiles into your office system. At a time when it’s never been more common for employees to be ‘on the go,’ that’s great for ensuring no calls are unnecessarily missed.

You can also keep your existing numbers when you switch your firm to a VoIP system, which enables you to even more seamlessly transition to a more sophisticated and future-proofed way of managing your company’s telephone communications.

In short – you really do have no excuses for overlooking the modernization of your phone system among the possible investments for your business in the months and years ahead.

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George Meszaros is the editor and co-founder of Success Harbor where entrepreneurs learn about building successful companies. Success Harbor is dedicated to document the entrepreneurial journey through interviews, original research, and unique content. George Meszaros is also co-founder of Webene, a web design and digital marketing agency.

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